Ok. So What Does A CX Architect Do Anyways?
It's a question I find myself answering more often than not, met with guesses that range from "Oh, it's customer service, right?" to "So,...
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My Bookshelf
VISIT MY CX HUB
Discover over 47 CX metrics, guides, and cheatsheets including formulas in my CX Hub, empowering you to elevate your customer experience strategy and unlock success!
My Thoughts
- 6 min
The Perfect Trifecta: CX, Marketing and Customer Success
Hey there, CX pals! Lately, there’s been a bit of a mix-up in the world of Marketing, Customer Experience (CX), and Customer Success,...
- 6 min
IV - CX-Data Frameworks and Platforms
Creating unforgettable customer experiences is the name of the innovation game. And guess what? Data-driven strategies are stealing the...
- 5 min
III - AI + Data Framework
Hello CX enthusiasts! Ever wondered about the inner workings of the Data framework and AI? It's natural to think AI can handle everything...
- 3 min
II - Implementing a Data Framework
Greetings CX enthusiasts! If you're anything like me, you probably found the Data Frameworks content fascinating. Even if you're not...
- 3 min
The Challenges of Using Agile Service Design
Greetings CX enthusiasts! The incorporation of agile methodologies in service design brings about numerous benefits for team performance....
- 5 min
Decoding the Power of Agile in Service Design
Welcome CX enthusiast to the realm of Service Design—a dynamic and customer-focused approach dedicated to crafting and enhancing...
- 5 min
The HEAR Framework: From Transactions to Interactions
In the ever-evolving landscape of business, customer experience (CX) has transcended its traditional transactional roots to become a...
- 4 min
I - Exploring Data Frameworks
Hello CX enthusiasts! Now that we've navigated Metricland, PART 1, PART 2, PART 3, and PART 4, providing you with a clearer picture of...
- 6 min
How to Effortlessly Track CX Metrics: Part 4 - A Comprehensive Guide to MetricLand
Unlock the Power of CX Metrics: Learn How to Track and Measure Good CX Metrics | Discover the Key Insights on CX Performance, Customer...
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